Return & Refund Policy

Our Return & Refund Policy

 

At MarkRyden.com.ph, we strive for your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your items, please review our return and refund policy below:

Eligibility for Returns:

  • You may request a return within 7 days of receiving your order.
  • Items must be unused, in their original condition, and with all original packaging and tags attached.
  • Certain items may be non-returnable (e.g., final sale items), as indicated on the product page.

Return Process:

  1. Contact Us: Initiate a return request by emailing us at info@markryden.ph. Please include your order number and reason for the return.
  2. Receive Instructions: We will provide instructions on how to ship the item(s) back to us.
  3. Return Shipping: You are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method.
  4. Inspection: Once we receive your item(s), we will inspect them to ensure they meet the eligibility criteria.

Refund Options:

  • Store Credit: Eligible returns will typically be processed for store credit to use on a future purchase.
  • Original Payment Method: Refunds to your original payment method may be available in certain cases (e.g., defective items), but could incur a restocking or processing fee.

Processing Time:

  • Please allow 5 business days for us to process your return and issue a refund or store credit.

Important Notes:

  • Original shipping charges are non-refundable.
  • We reserve the right to refuse returns that do not meet the eligibility criteria.
  • For damaged or defective items, please provide photos/documentation with your return request.

Exceptions:

  • Customized or personalized items may not be eligible for returns unless defective.

Questions? Please contact our customer service team at info@markryden.ph for assistance.

Date Updated: March 11, 2024.